DIY or Local Pros?
Servicing Options for Your Endless™ Pool
At Endless Pools, we believe owning a pool should be simple and stress-free. Our modular pools and swim spas are designed for easy maintenance, and if a repair is needed, we strive to make the process just as straightforward.
Your Endless Pool is designed for minimal upkeep. Like with any pool, occasional servicing may be required, but that doesn’t mean you need a specialist to get the job done. Whether you prefer DIY troubleshooting or working with a qualified local professional, there are plenty of resources available to help you care for your pool with confidence.
You Decide How Your Endless Pool is Serviced.
When it comes to service, you have choices:
DIY Maintenance & Troubleshooting: If you’re handy and capable with tools, you can take care of most upkeep yourself. Our online support library at MyEndlessPool.com offers videos, technical documents, and troubleshooting guides to help you along the way. With topics ranging from water chemistry to maintenance timetables to how-to videos, MyEndlessPool.com is a valuable resource for you or anyone who is servicing your Endless Pool.
Get a Helping Hand: Know someone who’s good with tools? A handyman, electrician, or plumber can often take care of minor repairs with guidance from our support team.
Local Pool Professionals: While some pool companies may initially hesitate when they hear “Endless Pool,” they often service similar vinyl-lined pools. Once they see your pool, they’ll realize that it’s well within their comfort zone. During your initial conversation, try wording your request like this:
“I need a circulation pump replaced on my small, vinyl-lined pool.”
“I need help with a pool cover system for my small, vinyl-lined pool. Do you work on those?”
“My electric/gas pool heater isn’t working. Can you come by and take a look?”
Our Team is Available to Support You – or Whoever is Servicing Your Endless Pool.
We understand that many people aren’t familiar with the hydraulic systems found in our pools, but don’t worry. We’re just a phone call away, and happy to lend a hand. Our technical support team has decades of experience guiding homeowners, contractors, plumbers, electricians, and handymen through troubleshooting and repairs. All we need is a set of eyes, ears, and capable hands on-site, and our dedicated and highly skilled service team will take care of the rest.
We can even guide you in real time using our video assistive troubleshooting tool, which turns your smartphone into a virtual portal so we can see exactly what’s happening with your pool.
Common Questions about Servicing Your Endless Pool
You Say Maintenance Can be Handled by a “Handy and Capable Person,” But What Does That Mean?
Our team of technical support specialists can be most effective guiding and coaching someone on-site when that person has the following skills:
Good with hand tools
Good at following instructions
Understands the logic and process of troubleshooting
Familiar with plumbing and electricity
Does my Warranty Require me to Use Endless Pools Referred Service Provider?
One of the biggest misconceptions we hear about is that Endless Pools must be serviced by our recommended providers to maintain the warranty. That’s not true. As long as you follow our service and maintenance guidelines, your warranty will remain valid even if you perform your own maintenance or hire a local professional.
What if I Need Special Parts or More Help?
We’ve got you covered. Visit MyEndlessPool.com for an extensive library of service videos and documents, or order replacement parts directly from our online store.
Can Endless Pools Recommend a Contractor to Work on my Pool?
Endless Pools maintains a Contractor Referral Network of independent service professionals around the country. To check if there is a service professional near you, fill out the Service Provider Request Form. (Note: You’ll need your customer ID# in order to complete the form. If you don’t know your customer ID#, just give us a call at 800-910-2714 or e-mail us at poolhelp@endlesspools.com and we will provide it to you.) After completing the request form, you will receive an e-mail reply from us within 2 business days whether there is a service provider near you, and the e-mail will include their contact details if there is one.
Enjoy Your Pool, Worry-Free.
Owning an Endless Pool is meant to be a fun, stress-free experience. With multiple service options at your fingertips and our support team always ready to assist, you can feel confident in your ability to keep your pool in top shape and ready for your next swim, workout, or relaxation session.